Refund Policy

Returns & Exchanges

Every EDO bracelet is made with care and intended to be worn for a lifetime. If something isn't right, we're here to make it right.

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Returns

We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging. To initiate a return, contact us at [email] with your order number and reason for return. Once we receive and inspect the item, we'll issue a refund to your original payment method within 5–7 business days.

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Exchanges

Want a different size or style? We're happy to exchange within 14 days of delivery, subject to availability. Reach out to us before sending anything back and we'll sort it out together.

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Custom & Personalised Orders

Custom and personalised pieces are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

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Damaged or Defective Items

If your bracelet arrives damaged, please contact us within 48 hours of delivery with photos. We'll replace it or issue a full refund — no questions asked.

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Shipping Costs

Return shipping is at the customer's expense unless the item is defective or we made an error. We recommend using a tracked service, as we cannot be responsible for items lost in transit.